1. Locate the email that Natural Vision sent you after the completion of your order online (it is from "orders@naturalvisiontherapy.com" with subject
   "order yhst-25424499818616-485 from naturalvisiontherapy.com". The last 3 digit (485 in this case is your order number).
   
   
2. Forward the email back to orders@naturalvisiontherapy.com indicating:
   a. Items that you are returning or exchanging
   b. Reason for the return or exchange
   c. For exchange, list clearly the new item's model number
   
   
3. Print out both emails in Steps 1. and 2.
   
   
4. Mail the items (and printed emails in Step 3.) back to Natural Vision Therapy:
   4152 Meridian St. Suite 105-337
   Bellingham, Washington 98226
   
   It may be a good idea to pay for the postal service that provides receipt acknowledgement as proof that the items have been shipped out in case they go missing during transit.
   
   
5. Upon receipt of your items, we will process your request for exchange or refund your money back to how it was paid originally (Credit card, or Pay Pal)
   
   
6. We will email you once we have processed your request so as to keep you informed.

Additional Notes - Shipping

The customer is responsible for the cost of shipping charges for returns, exchange or refunds. NVT will cover the shipping cost to replace a defective item.

All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

We recommend you use a carrier that can provide you with proof of delivery for your protection.


Delivery Schedule

Estimated delivery time for most shipping is 7-14 business days, depending on delivery zone.


International Orders

Please note that customs officials of any country are authorized to, and sometimes do open packages for inspection. We cannot accept responsibility for any orders delayed, confiscated or seized by foreign customs or governments. Contact customs officials in your country for the best information on how your order will be handled by them.

Customs duties may or may not be imposed by customs officials in your country. These fees are your responsibility, and are not included in our shipping charges. Our customers tell us that fees are not collected consistently on small parcels.

International shipping rates will be determined at the time of your order automatically. NVT will notify you via email should there be any additional shipping charges before shipping.